Online course · About 3 hours · Certificate of completion

Practical AI for the workplace.

Six short, hands-on modules that teach employees to use AI well and safely at work. Learners practice with real prompts in the AI Lab, pass a scored final exam, and earn a certificate their employer can verify.

Go to the AI Lab Book a call about team access

About 3 hoursSelf-paced, online
6 modulesLessons, practice prompts, quizzes and checklists
Final exam24 questions · 80% to pass
VerifiableUnique certificate ID

Who it's for

Employees, team leads, and business owners who want to use AI tools such as Claude and ChatGPT confidently and responsibly at work. No technical background is needed. Two modules (automation and connecting apps) are intermediate, and the HIPAA module is written for healthcare and other regulated teams.

What you'll be able to do

Module 1 · about 25 min

Prompt Engineering Foundations

  • Write a prompt that includes role, context, task, format and limits.
  • Separate instructions from pasted material and use an example to guide the output.
  • Improve an AI answer through targeted follow-up and check it for accuracy before use.
Module 2 · about 20 min

AI for Email

  • Draft an email reply with AI that matches your own voice and the outcome you want.
  • Use AI to summarize a thread and pull out action items, owners and due dates.
  • Decide what email content must stay out of unapproved AI tools, and build a reusable team email template.
Module 3 · about 30 min

Automation with AI

  • Identify which tasks are good and poor candidates for automation.
  • Describe an automation as a trigger, actions and an AI step with a fixed output format.
  • Plan a safe launch with draft mode, human review, testing, logging and an owner.
Module 4 · about 25 min

Connecting Your Apps to Claude and ChatGPT

  • Explain what connecting an app to an AI tool does and what MCP is.
  • Apply least-privilege permissions and your organization's approval process to connected apps.
  • Run a first read-only connected workflow and verify answers against their sources.
Module 5 · about 30 min

AI Governance for Teams

  • Explain why a team needs AI rules and name the four functions of the NIST AI RMF.
  • List the core parts of an AI use policy, including data rules and human review.
  • Set up an AI use register, a quarterly review and a blame-free way to report problems.
Module 6 · about 30 min

HIPAA and AI: Your Options

  • Define PHI, covered entities and business associates, and explain when a BAA is needed.
  • Describe which AI offerings can be covered by a BAA and why consumer plans are not.
  • Choose safer options such as de-identification, minimum necessary use and fake test data.

Advanced track: a second certificate

After the core course, learners can continue with four advanced modules (about 2.5 hours including the exam). Completing all four, passing a 16-question final exam at 80% or higher, and finishing the course evaluation earns a separate certificate of completion: Practical AI for the Workplace: Advanced Applications.

The advanced track also includes the Chatbot Simulator, a practice lab where learners handle simulated customer chats with live mood feedback and coaching, then design, test and export their own support bot.

Advanced 1 · about 30 min

AI for Meetings and Documents

  • Turn a meeting transcript or rough notes into a summary with decisions, action items, owners and dates.
  • Draft a report, slide outline or one-page brief from your notes with a clear structure.
  • Write a step-by-step how-to guide (SOP) with AI and check it against how the work is really done.
Advanced 2 · about 30 min

AI for Data and Spreadsheets

  • Describe what you need in plain words and get a working spreadsheet formula, with an explanation.
  • Use AI to plan a cleanup of messy data and check the results before using them.
  • Turn a table of numbers into a short written summary and a suggested chart, verifying every figure.
Advanced 3 · about 35 min

Build Your Own AI Assistant

  • Explain what a custom AI assistant is and which tools offer one as of October 2026.
  • Write clear standing instructions and choose safe reference files for an assistant.
  • Test, share and maintain an assistant so it stays accurate and approved.
Advanced 4 · about 30 min

AI for Customer Service

  • Draft customer replies with AI that match your brand voice and policies.
  • Build and maintain an FAQ and saved replies from real customer questions.
  • Set clear rules for when a conversation goes to a person, and protect customer information.

How to earn the certificate

  1. Complete all six modules. Finish every lesson and pass each module quiz.
  2. Pass the final exam. 24 scenario questions covering all six modules. A score of 80% or higher (20 correct) is required. Retakes are allowed, questions are shuffled each time, and every attempt is recorded.
  3. Complete the course evaluation. A short survey about whether the course met its outcomes and how to improve it.
  4. Receive your certificate. It shows your name, the course, the date issued and a unique certificate ID, and you can print it, save it as a PDF, or add it to LinkedIn.

Course policies

Credential
Certificate of completion issued by SOZORA. It is not a professional certification, license, or accredited continuing education credit.
Assessment
Module quizzes check understanding along the way. The final exam is the scored assessment for the certificate. Learners see which topics they missed, with explanations, to guide review.
Completion records
For each learner we keep a record of modules completed, exam attempts and scores, time spent in the training area, the evaluation, and the certificate issued. These records are kept for at least seven years.
Verification
Anyone can confirm a certificate on the certificate verification page using its ID. Verification shows only the name, course, hours and date issued.
Accessibility
The course works with keyboards and screen readers, and lessons are text-based. If you need an accommodation, contact us and we'll work with you.
Course design and review
Designed by Brittney Hill, SOZORA. Version 1.0, October 2026. Content on vendor features and regulations is reviewed regularly because these change often. The HIPAA and governance modules are general education, not legal advice.
Questions or concerns
Send a note through the contact page.

Frequently asked questions

Is this an accredited certification?

No. Learners who finish receive a certificate of completion from SOZORA. It is not a professional certification, license, or accredited continuing education credit. The course is designed and documented to follow common continuing education practices, such as measurable learning outcomes, a scored final assessment, learner evaluations, and completion records.

How long does the course take?

About 3 hours in total: six self-paced modules (about 160 minutes) plus the final exam and course evaluation. Time spent in the training area is tracked and kept with your completion record.

What do I need to do to earn the certificate?

Complete every lesson and module quiz in all six modules, pass the 24-question final exam with a score of 80% or higher, and complete the short course evaluation.

Can I retake the final exam?

Yes. Questions and answer choices are shuffled on every attempt, and you see the topics you missed so you can review them. Every attempt is recorded.

How can an employer check a certificate?

Each certificate has a unique ID. Enter it on the certificate verification page, or open the verification link the learner shares, to confirm the name, course, and date issued.

How do I get access?

The course is part of the members-only AI Lab. Companies on an AI training retainer receive lab licenses for their employees. Book a discovery call to talk about access for your team.